Returns & Refunds

This policy applies to eligible standard products bought online. It does not reduce any rights you have where goods are faulty, damaged, not as described or do not match an agreed specification.

If you would like to cancel or return an eligible standard product because you have changed your mind, email contact@2d6.uk within 14 days of receiving your order. Please include your order number and the item you wish to return.

After notifying us, you have a further 14 days to send the item back to us. We will provide the return address and practical return instructions by email.

For a normal change-of-mind return, the customer is responsible for the cost of return postage. Please use a suitable tracked service for valuable items and keep proof of posting.

You may inspect an item as you reasonably could in a shop. If handling goes beyond that and reduces its value, a deduction may apply only where permitted by applicable consumer law.

For eligible cancelled standard products, refunds are processed in accordance with applicable UK consumer rules. Where required, the standard outbound delivery charge is refunded. If you chose an enhanced or expedited delivery option, any amount above the standard delivery service may not be refundable.

Products made specifically to your requirements, including custom artwork, customer logos, bespoke designs or individually commissioned work, cannot normally be returned simply because you have changed your mind. This applies only where the product is genuinely made to your specification or clearly personalised, not to ordinary catalogue choices such as a listed size, Roll or Tiles, or a standard design available to all customers.

Where a proof is required, we will ask you to approve the design, dimensions and supplied artwork before production. The approval confirms the agreed specification; the change-of-mind exception is because the product is genuinely bespoke or personalised.

Your rights are not affected if an item is faulty, damaged, not as described or materially different from an approved proof or specification. Contact us as soon as possible at contact@2d6.uk with your order number and photographs where helpful, and we will investigate the appropriate remedy.