DELIVERY
Delivery Information
Clear delivery details for Gaming Mats, rigid tile sets and accessories.
ORDERING
Processing and dispatch
Order processing time
Order preparation and production typically take 1–2 business days from payment confirmation, Monday to Friday excluding UK public holidays. After dispatch, carrier transit typically takes a further 1–2 business days. Your estimated total delivery time is therefore typically 2–4 business days from order.
Shipping method
We ship via ParcelForce Worldwide and UPS.
PACKAGING
Parcel dimensions & weights
- Standard Roll Gaming MatProtective tube, approximately 130 × 10 × 10 cm · under 2 kg packed
- Standard Gaming Mat in Box – Tiles55 × 45 × 10 cm · approx. 3 kg
- Backdrops and Objective MarkersSupplied in protective flat packaging.
SERVICES
Available services & cut-offs
| Service | Estimated timing after dispatch |
|---|---|
| ParcelForce Worldwide and UPS services | Typically 1–2 business days; carrier delivery times are estimates. |
COSTS & DESTINATION
Shipping costs
Delivery cost is calculated at checkout based on the destination and the type, size, quantity and combination of items in your basket. Checkout always shows the available service and final delivery cost before you place an order.
Hexfall has free delivery when ordered on its own to UK Mainland addresses. In mixed baskets, delivery for the other items is still calculated at checkout. Delivery charges apply for Hexfall outside UK Mainland where shown at checkout.
Shipping destinations
UK and selected international destinations are available where supported at checkout.
AFTER DISPATCH
Tracking and delivery issues
Order tracking
Once your parcel is booked, you’ll receive a Shipping Confirmation email with a ParcelForce or UPS tracking number and a link to track your shipment in real time.
Delivery failures
- If no one is available to sign for your parcel, the carrier will leave instructions to rearrange delivery or collect it from a local depot.
- Incorrect or incomplete address details may incur additional redelivery or return fees.
Lost or damaged parcels
Please report missing or damaged deliveries within 7 days of the estimated delivery date to contact@2d6.uk so we can investigate and arrange a refund or replacement.
Customs, duties & taxes
Prices shown on the website are the prices charged at checkout, excluding any delivery charge shown separately. For international orders, recipients are responsible for any local import duties or taxes.